Think of the customer's thoughts and be anxious about their needs; The customer's problem is my problem, and the customer's problem is my problem.

The product is guaranteed for one year from the date of qualified debugging.

After the product arrives at the customer's site, we will dispatch technical personnel to be responsible for and cooperate with the customer's installation, debugging, and training the customer's operation and maintenance personnel. After passing the customer's acceptance and signing, they can leave the customer's unit.

If the customer requests to send personnel to our company for training, we will arrange for technical personnel with comprehensive skills to provide training, and ensure that the trained personnel pass our assessment and receive certificates. The training period is generally one week, and we are responsible for arranging accommodation and food during the training period.

During the warranty period, if the customer encounters any issues with the product that cannot be resolved with our remote support, we will send technical personnel to the site to address the issue within 72 hours of receiving the customer's notification. If it is not for the customer's operational reasons, we will provide it for free.

Upon expiration of the warranty period, we will provide lifelong service to all compliant customers and timely provide them with complete spare parts, spare parts, and technical services at the most favorable price.

After the contract is executed, we will establish archives for the client, including sales contracts, technical parameters, production task orders, commissioning report acceptance forms, relevant technical drawings, etc- Email or assign engineers to communicate directly with users to successfully resolve their issues.